jessica korrison, Director of corporate operations
Jessica Korrison serves as the Director of Corporate Operations at IDM Hospitality Management, bringing a wealth of experience in hotel operations and a commitment to excellence. In this role, she plays a critical role in supporting and enhancing operational performance across all properties. She serves as a strategic leader in the field, providing support and oversight in administration, compliance, SOP management, executive support, and development.
Jessica's career in the hospitality industry is marked by progressive leadership roles. She began her journey as a Front Desk Agent at Blue Harbor Resort, where she honed her skills in guest services. Her dedication and expertise led to her promotion as a Sales Coordinator, and later, as a Sales Manager, where she was responsible for driving sales strategies and managing client relationships. Jessica further advanced her career at The Plaza Hotel Milwaukee, serving as the Assistant General Manager. In this capacity, she oversaw daily operations, coordinated with various departments, and ensured exceptional guest experiences.
In her current role at IDM, Jessica conducts bi-annual quality assurance audits, facilitates comprehensive training programs, and collaborates on updating company-wide standard operating procedures. She also plays a pivotal role in financial compliance, reputation management, and capital projects, ensuring that all properties maintain the highest levels of service and operational efficiency.
Jessica holds a degree in Resort Management from Lakeland University and is an alumna of the Disney College Program, reflecting her strong educational foundation in hospitality management. Her hands-on experience and strategic leadership contribute significantly to IDM's success, fostering a culture of excellence and continuous improvement across all properties.
Outside of her professional endeavors, Jessica is known for her dedication to team development and her passion for delivering exceptional guest experiences, embodying the core values of IDM Hospitality Management.