COVID-19 and our commitment to safety

With the recent increase in monitoring the current global health challenges related to COVID-19, we at IDM Hospitality Management want to ensure our guests, clients, vendors, and partners that safety is our top priority. Because of the recent reports concerning the confirmed nationwide cases of COVID-19, our portfolio of hotels has immediately implemented several increased health and safety measures.

No matter what is occurring in the world today, ensuring that our guests enjoy a relaxing and productive visit is of the utmost importance to each person who works at an IDM property. We help our guests enjoy their stay by maintaining all areas of our hotels to the highest standards, from the rooms where guests sleep, to the food and beverage outlets where guests dine, to the public spaces where guests relax.

In addition to the high daily cleanliness standards already in place throughout each property, the team is taking additional steps to help combat the spread of COVID-19. Some examples of the additional precautionary measures we have taken are:

• Increased hand washing and sanitation efforts by staff

• Providing more soap and hand-cleanser products for use by guests and staff

• Frequent sanitizing of publicly used surfaces in the hotel, such as counter tops and doorknobs

• Guest rooms are thoroughly sanitized by staff after each guest has checked out

• Hotel staff members who are exhibiting symptoms are not allowed on premise and if the onset of symptoms occurs while at work, they are immediately sent home for rest and medical guidance as needed

• Increased contact with local health authorities and are following their instructions about public health areas and how to contain infections

We are committed to complying with the stringent health standards recommended by local and national health authorities during this public health situation. Our corporate office is available to answer any questions regarding any of our properties or the procedures we have put in place.

For guests with upcoming reservations: Should you feel, given the current situation, that your planned travel is no longer essential, and you are looking to make changes, we have outlined below IDM Hospitality Management’s policy on changes and cancellations. While we offer flexible rates to our guests year-round, we have also implemented an enhanced cancellation policy during this time.

For our guests who have reserved rooms via online travel agents or other third parties: You are advised to contact the booking provider for information on their policies and for assistance.

For our guests who booked direct: Whenever available, guests who have reserved rooms directly with the hotel should call to cancel their reservations in compliance with the cancellation policy established at the time of reservation.

Cancellation of Existing Reservations: All reservations—even those described as "non-cancellable" (“Advanced Purchase”)—that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Cancellation Policy for New Reservations: Any reservation you make—even those described as “non-cancellable” (“Advanced Purchase”) – that are booked for arrival between today and April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. Any reservation made for any date after May 1, 2020 can be changed or cancelled per the cancellation policy provided at the time of reservation.

Cancellation of Meeting/Event Planner Reservations: As the Coordinator of a group function, please coordinate directly with your Catering Sales Manager to reschedule or adjust your event as necessary.

These times are definitely not “business as usual,” but as a management company that employs over 500 people across the Midwest, we are doing everything we can do maintain stability for our staff, our guests, and our business partners. We look forward to coming out of this situation on the other side, stronger than ever.

IDM Hospitality Management