IDM prides itself on creating genuine experiences of hospitality that exceed guest expectation in our regional authentic boutique hotels. In an age where the digital word-of-mouth continues to gain momentum, our commitment to that philosophy has never been stronger. IDM builds our digital culture through direct ongoing support and direction, comprehensive reviews and coaching, and quarterly learning sessions, bringing our key associates together with our industry partners.
TripAdvisor, one of the most prominent voices in our industry and arguably the most well-known reputation site, has announced their 2015 Certificate of Excellence Winners and IDM is once again proud to have our hotels and restaurants among them!
The Certificate of Excellence Award was launched 5 years ago by TripAdvisor as an honor for “properties that consistently achieve outstanding traveler reviews.” This year, TripAdvisor has unveiled a new honor, the TripAdvisor Hall of Fame. It celebrates hotels and restaurants that have received the Certificate of Excellence for the five consecutive years of the award’s existence.
We are proud to announce that Eagle Harbor Inn, Edgewater Resort and the Jefferson Street Inn have attained this exclusive status. They serve as the foundation of our success and our philosophy of creating excellence in hosting our guests.