Jane Pluff

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Director of Quality Assurance & Purchasing


Jane brings 15 years of experience in purchasing, housekeeping, multi-unit operations and corporate support to her role with IDM. Her tenure began with the development of The Beloit Inn and Jefferson Street Inn, overseeing research, purchasing and installation of all FF&E.

Today, Jane is also responsible for IDM’s quality assurance evaluations, ensuring guest-oriented standards are upheld at each property. Having a direct relationship with each Housekeeping Manager gives Jane a “hands-on” approach to maintaining quality and resolving issues that may arise.

During her career, Jane has had responsibilities encompassing the entire life of a hotel – from opening to operations. Jane’s involvement begins early with extensive contributions to both schematic design and development to maximize guest satisfaction and offers functional operating efficiencies. She completes this circle with regular guidance to the housekeeping department, ensuring best practices, effective training and guest satisfaction are being met.